Citizens Advice Rural Cambs Job Vacancies

About the Project This project delivers a community‑based, face‑to‑face energy advice service, providing in‑person support within local community settings to reach vulnerable households living in rural areas.   The goal is to reduce energy costs, improve home comfort, and lower carbon emissions. As an adviser, you’ll work directly with local communities to deliver measurable social, economic, and environmental benefits, empowering residents to manage energy challenges sustainably and effectively. 

Key Responsibilities

• Provide tailored energy advice in accessible community spaces and client homes.
• Help households manage energy use to build financial resilience.
• Promote sustainable practices and energy efficiency.
• Strengthen community ties and ensure equitable access to support.
• Build strong relationships with partners, stakeholders and community groups

What We’re Looking For

• Strong communication and interpersonal skills.
• A passion for social impact and environmental sustainability
• A proactive attitude with the passion and drive to support vulnerable people in their communities, an ability to manage your own workload effectively, and contribute to the development and long-term success of the project.

• £31,707 – £35,170 (salary increase pending)

You will lead a team who are providing advice on issues including benefits, debt, housing, employment, and income maximisation, ensuring services are accessible, effective, and responsive to local communities. 

Working closely with the Operations Manager and wider teams, you will play a key role in maintaining quality standards, supporting staff development, and driving service improvement. 

Benefits of the Role 

• Opportunity to lead and develop a frontline advice team 

• Make a meaningful impact on local communities and vulnerable clients 

• Ongoing training, supervision, and professional development 

• Supportive and collaborative working environment 

Travel between sites required 

• £25,262 – £29,225 (FTE) (salary increase pending)

This varied role is based both within our offices and out in the community, delivering advice from outreach settings such as community hubs and foodbanks, as well as via face-to-face appointments, phone, email, and web chat. You’ll support clients on issues including benefits, debt, housing, and employment, helping them understand their options and take practical steps forward. 

We are looking for someone with strong communication skills, experience supporting people with complex needs, and a commitment to delivering accessible, high-quality advice. 

Benefits of the Role 

• Opportunity to make a real difference in local communities 

• Flexible working and job share options 

• Ongoing training and professional development 

• Supportive, collaborative team environment 

• Mileage reimbursement for travel between sites (access to a vehicle is required) 

• £25,762 – £29,225 (FTE) (salary increase pending)

This role combines HR and administrative responsibilities, supporting staff, volunteers, and trustees through efficient processes and strong systems. You will play a key part in maintaining a positive, inclusive, and professional working environment, assisting with recruitment, HR records, onboarding, and organisational administration. 

Working closely with the Operations Manager and Senior Leadership Team, you will help ensure smooth day-to-day operations and contribute to delivering high-quality services to our communities. 

Benefits of role:

• Be part of a supportive and collaborative team 

• Opportunity to contribute to a positive and inclusive workplace culture 

• Flexible hybrid working arrangements 

• Ongoing training and professional development 

• Chance to support a service making a real impact in local communities