At Citizens Advice Rural Cambs we do the best we can to help the most people we can using our limited resources.
If you would like to join our team either as a volunteer or in a full time role, we'd very much like to hear from you.
Or if you would like to help us to help others, or have benefited from our service and are able to make s contribution, no matter how small, please consider making a donation.
We are an independent charity providing expert information and advice to the residents of Rural Cambridgeshire.
Our volunteers, Gateway Assessors and Advisers are trained by our own training team to the highest standards to delivery this information and advice through multiple channels including email, telephone, face to face and web chat.
1. Before contacting us for help, please consider whether your question is in one of the Frequently Asked Questions in our Advice Sections – you may be able to get an answer to your question immediately.
Below is a list of all the Help/Advice articles in this category. Please click on a question to see an article giving advice/help on that question.
You can change category by choosing from the dropdown in the right-hand column.
This section lists other independent advice websites that you may find useful.
The above articles are a selection of the most common issues that people look for help/advice on. The National Citizens Advice website has even more information that might help you to find immediate help/advice on the issue you have.
If you are unable to find the help/advice that you require in the above articles then the quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.
Read client agreement
Citizens Advice Rural Cambs will provide you with:
Confidential advice.
We will not tell anyone about your case and will not pass on anything from our records to anyone outside the Citizens Advice service without your permission, unless we are required to do so by law or it is the right and necessary thing to do. Our records are subject to quality checks. We will respect your data protection rights for any information you provide to us. Please ask to see our Privacy Policy if you would like to know more.
Follow-up work.
Any follow up work will be agreed between your adviser and you. This may include negotiating on your behalf with other organisations by letter or phone. We will discuss any offer with you before accepting it, unless you have specifically told us what to do.
A complaints procedure,
if you are not satisfied with the service we have provided. If you wish to complain, please ask for the leaflet which explains how to complain.
We cannot guarantee to take on all cases, even if someone is already a client. We may also have to stop advising you if we believe we cannot make progress on your case for you or there is no further good outcome that can be gained, or if you do not do what we expect of you (see below).
In return, we expect you:
To keep appointments you have made with us or let us know in advance if you can’t make it.
To inform us of any changes in your circumstances which may be relevant to your case. Examples of relevant changes are change of address, birth of a child, additional income
To bring in all the papers relevant to your case which your adviser asks for. This includes notification of court or tribunal dates etc.
Not to take action on your case on your own behalf without discussing it first with your adviser.
To provide written evidence of your income, debts or other financial matters where appropriate. Your adviser will let you know what is needed.
To follow our advice – unless you and your adviser agree you should do something different.
To be honest with us about the circumstances of your case, for instance by telling us about all your debts and income or what led up to your being asked to leave your employment.
To always treat our staff and volunteers with dignity and respect.
We reserve the right to stop advising you if:
You turn down a reasonable offer from the other party because you wish to take the matter to a tribunal or court hearing. Your adviser will discuss with you whether an offer is reasonable in the circumstances.
You do not follow our expectations listed here.
Where we offer help
Before contacting us for help/advice please check
that you live in the area highlighted below
On occasions, especially regarding complex problems, our Advisors may recommend getting together in person and so will arrange an appointment at an agreed time and location. Some of the locations we have used are shown below.
Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.
If you need urgent help please call our Adviceline. Please note that our advisers are very busy, so if you are able to submit an advice form it would help us to offer the best possible service to all our customers.
Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday.