Help & Advice in East Cambridgeshire, Fenland and Huntingdonshire | Approachable, Professional & Non-Judgemental

Privacy and cookie policy

/Privacy and cookie policy
Privacy and cookie policy 2017-04-11T15:33:49+00:00

Rural Cambs Citizens Advice is registered under the Data Protection Act.

Cookies and browsing of this site

A cookie is a small file of text and numbers that we put on your computer. The only cookies that may be used by this site are analytical cookies, which allow us to compile anonymous statistics of visitors to our website.

If you would like to have more detailed information about cookies, then please go to

The cookies we may use are Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and to compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For an overview of Google Analytics:
The overview provides a link to Google’s browser opt-out which gives you the opportunity to opt out of all Google Analytics on all websites.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Permission to Store Enquiry Form Input

In order to help you, we need to maintain a record of your case. The law says we must get your consent to do this.

Forms on this site sometimes ask for data of a sensitive nature but please be assured that …

everything you tell us will be treated in strictest confidence.

Confidentiality is key to the service provided by all Citizens Advice.

Some of the data which we ask to record may not appear directly relevant to your query but it is used for statistical purposes, with the aim of improving the service provided to all clients by Citizens Advice.

None of the forms on this site contain hidden fields and so, apart from the date and time of the request, will pass to us only the information which you have typed in.

Whilst every effort is made to ensure the security and integrity of your personal information (the e-mail advice enquiry forms are on secure pages, with encryption at the same level as used by banks, etc.) no data transmission over the internet can be guaranteed 100% secure, especially as the emails themselves go out unencrypted. If you are concerned about confidentiality then please contact us by phone or in person.

The data we store is shared with other Citizens Advice who are working in partnership to provide the best possible service to clients.

We are subject to regular audits by the Citizens Advice national association, the Community Legal Service and Office of the Immigration Services Commission. The people who do these audits will sign a confidentiality statement, as do all our staff.

Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them, unless we are required to do so by law.  Where contacting a third party is necessary, in order to deal with your enquiry, we will ask you to sign an Authorisation Form.