As a service we hold a huge amount of insight and data about the problems our clients and their wider communities face.
We can use this insight and data to do several things:
- To help us research issues further
- To influence decision makers to change policies and practices
- To campaign to get decision makers to change policies and practices.
We use our clients’ experience and stories to campaign for positive change.
With over two million clients across the service each year this evidence is hard to ignore. We speak up about the policies and services that cause people problems.