Volunteering with Citizens Advice is a great way to learn something new and give back to your local community in either Fenland or Huntingdonshire.  It is a very rewarding experience.  By volunteering with us, you will help people in the community solve a wide range of problems.   No prior experience is necessary, as you’ll receive full training through our recognised accredited program, which enables new volunteers to flourish.

Volunteering is good for your CV, as employers recognise the value of the volunteering experience in developing personal and professional skills. It is also a great way to meet new people.

If you are interested in volunteering as a Trustee to help support and develop Citizens Advice Rural Cambs please see below for further details about this role and how to apply.

Don’t take our word for it, here is what some of our volunteers have said:

I joined Citizens Advice as a volunteer as I was looking for a way of helping people which would also provide a personal challenge for me. From day one the training and support has been excellent. The team spirit and support within the office makes it a really rewarding and enjoyable place to be.

Sharon - Contact Centre, Huntingdon

I enjoy working at Citizens Advice,  I feel that I have gained great skills, such as good customer service and helping clients in need.  I now have good computer skills, and working well as a team.I feel I have a great support network with all the team, and good training to help along the way. It’s a pleasure to work here and I will continue to do so as long as I can.

Gemma - Contact Centre, Huntingdon

I really like the friendly and apolitical environment. We’re extremely well supported in our roles and never feel that we’re asking ‘silly’ questions if we need confirmation or are unsure of the help we’re giving clients. Everyone wants to do as good a job as we can helping clients and maintaining as high a quality as we are able to.

David

Well supported and trained;
Keeps the grey cells working:
Making a positive contribution;
Keeps me socialised ;
Feel like I’m giving something back.

Ted
  • Great opportunity to keep your mind active and learn about lots of new things – the benefits system, how people cope under difficult circumstances such as the cost of living crisis etc.
  • Great opportunity to help people in our community less well off than ourself. Makes you appreciate your own situation.
  • For those recently retired its a good gateway from a full time office environment – you still get to work with people, meet others, drink tea and eat biscuits but without the added pressure of being employed
Chris

New and completely different challenges to me, both in responding appropriately to our many different clients and finding suitable individual ways forward for them.
A very supportive environment that is non competitive in that generally volunteers are not seeking career advancement.
Very reliable, thoughtful and thorough colleagues.

Geoff

Every call is different, there’s no chance of getting bored.
Having worked all my life this is a chance to “give back”.
It’s such a great team, so much support to help you do the best you can.

Barbara
  • I retired early, but wasn’t ready to put my feet up entirely. CA provides an excellent bridge between the benefits of a work environment  and the freedom of being retired.
  • I enjoy  the sense of purpose and working with others on a shared endeavour.
  • It has been great mixing with colleagues, some of whom have become friends.
  • Sometimes it is easy to feel complacent.  Being exposed to the difficulties some people experience in their lives is a salutary reminder that not everyone is as fortunate.
  • Clients present with a wide variety of queries.  I find background research into a topic interesting for its own sake as well as helpful for the client.
  • I  am constantly learning.
Anon

Some of the roles that we offer include:

IT Support Volunteer

To deliver our service we are reliant on our IT equipment and software. As an IT Support Volunteer you would be helping our  staff and volunteers with day to day IT issues, for example, trouble logging on to their computer, connecting to Wi-Fi, finding files.  You would also work with our current IT support volunteer to ensure the smooth operation of IT systems and equipment.   For more information please click here for the role description

Gateway Assessor

Assessing clients during a short interview, either on the telephone or by email enabling clients to self-help by providing information from our public site information system to help with their enquiries, signposting, and/or providing further appointments with Advisers or Caseworkers in the office where necessary.

Adviser

Interview clients at the office, provide information and advice from our information systems and other sources, give advice explaining the choices and consequences the clients face, give practical help by writing letters, making phone calls, completing forms and referring clients to other agencies if they are better placed.

Research and Campaigns

By collecting evidence from clients that visit our office we can help bring about changes in local and national policies and services which can benefit everyone, even those that have never visited Citizens Advice.

Trustee

We are looking for new Trustees to join our Board of Trustees to help guide and advise us on the strategic direction and the sustainability of advice services in a challenging and changeable environment.

What you need to do next?

For us to get you underway as a volunteer, we need you to complete the application form, and return it completed to:
recruitment@ruralcambscab.org.uk

We will then invite you to an interview, where we would like to see an understanding of Citizens Advice and the service we offer, good people and listening skills, good written skills and be confident with IT.

We are currently developing our web chat service and are looking for new volunteers to help us pilot and develop this. If this is something that interests you please complete our application form below and we will be in touch.

General Volunteers –  Download forms

Download a ZIP file containing three forms (in PDF and Word formats) to fill in and return:

  • Citizens Advice Volunteer Application form
  • Declaration of unspent convictions/cautions
  • Volunteer diversity monitoring information

To return your completed application please email it to recruitment@ruralcambscab.org.uk or post it to Citizens Advice Rural Cambs, Pathfinder House, St Mary’s Street, Huntingdon PE29 3TN

General Volunteers – Apply online

Fill in an application form online. Note:  it might take you some time to gather the information required and so it might help to gather the information together and then complete the application.

Trustee – Download forms

Download a ZIP file containing three documents (in PDF and Word formats):

  • Citizens Advice Trustee Application form
  • Trustee vacancy pack including role description
  • Annual Review for 2023-24

To return your completed application please email it to admin@ruralcambscab.org.uk  or post it to Citizens Advice Rural Cambs, Queen Mary Centre, Queen’s Road, Wisbech PE13 2PE (FAO Pennie Firth)

If you have any further questions please email us at recruitment@ruralcambscab.org.uk

We look forward to hearing from you.