Welcome to Citizens Advice Rural Cambs, your LOCAL community-based Advice Services Charity
supported by the Citizens Advice national network and infrastructure.

Our aim is to provide our free, expert, independent services in total confidence to help LOCAL PEOPLE with their problems.

Based Locally, our staff and volunteers have a deep understanding of both local and national issues affecting Local people. They are fully trained and certified to provide expert up-to-date advice.

We know that sometimes life can seem all too much to cope with.

Problems with Debt, Work, Housing, Family etc all seem to pile up and it is difficult to see a way out.  It may be that there are Benefits available that people do not know about or have difficulties in applying for.

Our Dedicated, Trained, Local Staff and Volunteers can help you work through all this and show you how to move forward with your life.

In 2025-26 we helped just over  7,200 local people with 49,000 problems, achieving just over £5.6M in income gain and debts written off worth just over £500K.

85% of clients said we helped them find a way forward.

Many people have sent us heart-felt thanks…

I am very grateful for the support I received The advice helped me to understand my situation and feel more confident about what to do next

Thank you so much for all the information you shared with me.

It’s is so nice to know that there is so much help available. I don’t feel so hopeless anymore. Many thanks,

Thanks for being real and not a “bot”or for fake platitudes. Thank you, you made a difference & did what you said you would do.

Here at Citizens Advice Rural Cambs our staff and volunteers
want to help you with your problems

Take action TODAY

Local Drop-In Service

We are now offering a limited drop-in service to local residents in specific locations. No timed appointments are available – just turn up, but note that the number of people that we can see in each drop-in session is limited and they will be held on a first come first served basis.

Citizens Advice Rural Cambs is a charity

Any donation, no matter how small, helps us to help people in real need.

Please consider making a donation or sharing our donate QR code, thank you.

To get help/advice please follow the following steps:

1

Look at a specific help/advice category

Review articles that might provide immediate help/answers to your questions.

You are also able to search all Help/Advice articles from this page.

Or try our AI powered Chat bot (click the button bottom right of your screen) which take your questions in plain English and direct you to the relevant answer on our website for the most common ones, or how to get help if not.

2

Get in touch

Fill in our online form to request help/advice.
This provides us with the information we need from you before we are able to offer support.

If you have an urgent enquiry you can use our Chat feature (shown bottom right of your browser if available)
or Call us on  (0808 278 7807) for urgent enquiries only please.

(If you need help filling out a NEW Universal Credit application,
please call 0800 1448444.
This is only for help with NEW Universal Credit applications)

Thank you for your services, don’t know what we’d do without you.  Many many thanks.

I am indebted to the staff at the Ely office for the help and support they provided to me recently regarding the PIP process. The knowledge and sensitivity show was reassuring, I am most grateful to them.

Many thanks for the help you gave regarding application for attendance allowance, which has been awarded.   Can’t thank you enough.

Many thanks.  I have been awarded PIP for 3 years and your help has enabled success in my appeal.

We realised that we never thanked you properly for all your advice and support.  So we thought we would write you a card to say thank you so much for your help with the bankruptcy.  It went very smoothly and I am due to be discharged soon.   It has relieved so much pressure both financially and personally and we have you to thank!

Thank you so much for helping me to get my Disable Badge, which I have received.  So grateful.

I just wanted to say thank you for your hard work and time spent helping me with my ESA and PIP applications.  You were a tower of strength on the day of my tribunal and without your help I could not have gone through the process.  Thank you.

Thank you for your help with my renewal of PIP.  I am delighted to tell you that it has been renewed for 2 years.  I could not have filled the forms in as you did.

Just a note to thank you profoundly for all the help and advice you have given me.

Cannot thank you enough for all your support and assistance.  It has made such a difference to have this weight lifted thank you so much.

Thank you very much for filling in my attendance allowance forms for me. I appreciated it very much.  I heard that I will get my allowance for another three years, once again thank you.

Thank you for your help.     I came to your office and you helped me with my appeal for my medical ESA.  I have all the things needed and should hear next month.  Thanks again for all your help as I couldn’t do it on my own.

Thank you, you’ve been so kind.  I couldn’t have done it without you.  You took a lot of weight off of me considering what I was going through.

Thank you so much for all your help. I’m so grateful for all you have done for me.

Volunteer

By volunteering with us, you will help people in the community solve a wide range of problems and the training we deliver enables new volunteers to flourish.

Donate

The Citizens Advice service is NOT a government body.  Each office, or group of offices, is an independent charity.  As such we rely heavily on donations.

We offer help on a wide range of topics in Huntingdon/Wisbech areas, such as Benefits & Tax credits, Consumer issues, Debt, Housing, Managing your money,
Relationships & Family and Work.

In East Cambridgeshire (shown in light green) we provide Universal Credit claim support, Debt advice and help with CLAS applications.

Help and Advice

Look in one of the following areas for carefully selected advice to answer our most common questions. You might be able to find an answer to your problem immediately.

Energy Casework Project spotlight video

Meet Aija and Mark, two incredible caseworkers who bring heart, dedication, and breakthrough moments to every client they serve!

In this video, they share:

  • How they support individuals on their journeys
  • A powerful client success story that shows why their work matters
  • The impact a single connection can make

Successful Outcomes

Recent successful outcomes include:

  • Through applications submitted by CARC to the Cambridgeshire Local Assistance Scheme (CLAS) several clients have received awards for items, including washing machines, cookers, fridge, freezers, beds and bedding.
  • Assistance from a CARC adviser with completion of an application form for a school place has had a successful outcome.
  • A client, who was in receipt of benefit income,  contacted CARC after finding it difficult to make ends meet .  An assessment of the clients benefits by our Specialist Benefit Adviser has resulted in them receiving an additional weekly benefit income of just over  £63 and they also received a backdated lump sum payment in excess of £10k.
  • Following a conversion from Disability Living Allowance to Personal Independence Payment a client was awarded Standard Rate mobility, with help from a CARC adviser this decision was overturned and the client now receives Enhanced Rate mobility.
  • A CARC adviser helped a client to lodge their appeal against the loss of their Employment and Support Allowance (ESA).  The appeal was successful and client’s ESA was re-instated.

Latest News

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