Citizens Advice Rural Cambs (CARC) is an independent charity supporting residents in Fenland, and Huntingdonshire providing free independent, confidential and impartial advice. Our aim is to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

Why is Citizens Advice Rural Cambs (CARC) such a great place to work?

At least 3 really good reasons:

  1. You will not find a more committed and supportive team of colleagues anywhere. Every one of them believes in the work they are doing and know that their contributions are valued. You will become a key member of this high-performing team.
  2. You will receive the highest level of training, both initially and with regular top-ups to ensure that you are always up-to-date with best current advice  practice. Further you will have full access to the acclaimed national Citizens Advice support resources and network.
  3. You will be doing a very worthwhile job. CARC helps up to 10,000 people every year with a variety of interlocking problems (debt, housing, work relationships etc). They often do not know which way to turn. We help them find a way forward and improve their life situations. 93% of clients would recommend us.

If you can recognise yourself below, don’t delay. We want to hear from you. Make contact TODAY.

Adviser – Ely Foodbank Project

Hours 22.5 hours per week (flexible working required)
Location CARC offices and Ely Foodbank sites (Chatteris, Cottenham, Ely, Haddenham, Soham & Waterbeach)
Salary £25,262 – £27,243 (FTE equivalent – depending on knowledge and experience/salary uplift pending)
Type of contract Fixed-term until April 2029
About the role We are looking for an experienced and compassionate Adviser to join our Ely Foodbank Project, supporting people experiencing financial hardship and complex life challenges.

Working directly with foodbanks and clients, you’ll provide advice, casework and budgeting support to help address the underlying causes of poverty, reduce reliance on foodbanks, and build long-term resilience.

Key responsibilities

  • Provide high-quality advice and casework on:
    • Welfare benefits
    • Housing
    • Debt and income maximisation
    • Budgeting support
  • Deliver support face-to-face, by phone and digitally
  • Attend foodbank distribution sessions as required
  • Maintain accurate case records and meet quality standards
  • Support foodbank volunteers to identify issues and make effective referrals
  • Build strong relationships with foodbanks, CARC colleagues and partner agencies
  • Collect monitoring data and contribute to reports for funders

About you

You will be:

  • An experienced adviser or have experience with supporting people with complex needs
  • Strong problem-solving skills
  • Organised, empathetic and solution-focused
  • Comfortable working across multiple sites and collaboratively with partners

Apply now to help people move beyond crisis and towards stability.
Details For full details please see the Job Description/Person Specification. Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.
Closing date for applications  11th May 2026
Interviews During w/c  18th May 2026
Application Form Please complete and submit an application form, using either the Google Form version OR Word version (email to  hr@ruralcambscab.org.uk)
APPLICATION FORM (GOOGLE FORM)
APPLICATION FORM (DOWNLOAD WORD DOC)
GUIDANCE NOTES FOR APPLICANT
JOB DESCRIPTION AND PERSON SPECIFICATION