We are an independent charity providing expert information and advice to the residents of Rural Cambridgeshire.
Our volunteers, Gateway Assessors and Advisers are trained by our own training team to the highest standards to delivery this information and advice through multiple channels including email, telephone, face to face and web chat.
On occasions, especially regarding complex problems, our Advisors may recommend getting together in person and so will arrange an appointment at an agreed time and location. Some of the locations we have used are shown below.
Citizens Advice Rural Cambs will provide you with:
Any follow up work will be agreed between your adviser and you. This may include negotiating on your behalf with other organisations by letter or phone. We will discuss any offer with you before accepting it, unless you have specifically told us what to do.
A complaints procedure,
if you are not satisfied with the service we have provided. If you wish to complain, please ask for the leaflet which explains how to complain.
We cannot guarantee to take on all cases, even if someone is already a client. We may also have to stop advising you if we believe we cannot make progress on your case for you or there is no further good outcome that can be gained, or if you do not do what we expect of you (see below).
In return, we expect you:
To keep appointments you have made with us or let us know in advance if you can’t make it.
To inform us of any changes in your circumstances which may be relevant to your case. Examples of relevant changes are change of address, birth of a child, additional income
To bring in all the papers relevant to your case which your adviser asks for. This includes notification of court or tribunal dates etc.
Not to take action on your case on your own behalf without discussing it first with your adviser.
To provide written evidence of your income, debts or other financial matters where appropriate. Your adviser will let you know what is needed.
To follow our advice – unless you and your adviser agree you should do something different.
To be honest with us about the circumstances of your case, for instance by telling us about all your debts and income or what led up to your being asked to leave your employment.
To always treat our staff and volunteers with dignity and respect.
We reserve the right to stop advising you if:
You turn down a reasonable offer from the other party because you wish to take the matter to a tribunal or court hearing. Your adviser will discuss with you whether an offer is reasonable in the circumstances.
You do not follow our expectations listed here.
Then fill in the form below to provide us with information to allow us to respond to your enquiry quickly and accurately.
We ask for a lot of information on this form. Note that if you call us we will need the same information, so filling in the form online will probably get you a faster response.
Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday.
All calls are charged at a local rate. All calls are recorded for training and monitoring purposes. Your details are also logged on our internal computer system, which are not shared without your permission and are protected by the Data Protection Act.
Help and Advice
Look in one of the following areas for carefully selected advice to answer our most common questions. You might be able to find an answer to your problem immediately.