Before you contact us for help please ensure that you have checked our online help/advice articles – these may provide immediate support.

Check online help/advice articles
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Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.

Check area in which we can offer advice
Read Client Agreement
2

Then fill in the form below to provide us with information to allow us to respond to your enquiry quickly and accurately.

We ask for a lot of information on this form. Note that if you call us we will need the same information, so filling in the form online will probably get you a faster response.

If you haven’t already checked our online advice articles please follow one of the links below the form – you might be able to answer your question without needing to contact us.

    About You

    Date of Birth (required)


    Using your Information

    To comply with the Data Protection Act (1998) we must ask for your permission before we record, store, share and process your data. These details may include personal and sensitive information.

    Therefore we would be grateful if you could read and tick the permissions you are happy to provide to us to allow us to improve, monitor and evaluate our services




    What are you worried about?




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    Are you:

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    If you have a tenancy:




    Housing benefit:

    or

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    How can we help?


    Follow up feedback

    We want to make sure the service you receive meets your needs. To help us understand this and improve our service, Citizens Advice may want to contact you at a later date to ask for your feedback. We will only share the information that is absolutely necessary.


    If so, can we contact you by:


    Legal Protection


    Please note that we aim to respond within 3 working days.

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    If you already checked our online advice articles, are unable to fill in the online advice form above, Chat is unavailable or you need urgent help, please call our Adviceline.

    Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday.

    All calls are charged at a local rate.   All calls are recorded for training and monitoring purposes.  Your details are also logged on our internal computer system,  which are not shared without your permission and are protected by the Data Protection Act.

    Help and Advice

    Look in one of the following areas for carefully selected advice to answer our most common questions. You might be able to find an answer to your problem immediately.

    Benefits and tax credits
    Debt
    Managing your money
    Housing
    Work
    Relationships and family
    Consumer
    Other problems