Citizens Advice Rural Cambs

We are an independent charity providing expert information and advice to the residents of Rural Cambridgeshire. Our volunteers Gateway Assessors and Advisers are trained by our own training team to the highest standards to delivery this information and advice through multiple channels including email, telephone, face to face and web chat.

We offer free independent confidential expert advice to help you with your problems
Nick Blencowe, Chief Officer, CARC

It is part of the national Citizens Advice organisation which aims to:

  • Provide the advice people need for the problems they face.
  • Influence policy makers to improve the policies and practices that affect people’s lives.

Our service is open to anyone: it is free, independent, confidential and impartial. Citizens Advice Rural Cambs exists to help those who live within rural Cambridgeshire.

Clients helped at our offices in 2019/20


This is the total of unique clients (those who have accessed our service for the first time in 12 months) helped for 2019/20.  We have also helped many more thousands of clients returning within the same year, but due to funding requirements we don’t double count them.


Debt negotiated
Income gained

45,948 issues dealt with

         Top 5 Issues

Benefits – Universal Credit

Benefits & tax Credits


People access our services in different ways.  In  2019/20 this included:

Channel No of Activities *
In person 7,995
Adviceline 4,067
Telephone 2,844
Email 2,736
Letter 1,627
Web chat 109
Other 48
* includes multiple activities per client

Other information

Annual Review 2019-20
Financial Audited Accounts 2019-20