Citizens Advice Rural Cambs Job Vacancies

• £25,762 – £29,225 per annum, depending on experience

We’re looking for a compassionate and skilled Debt and Energy Adviser to support clients facing financial hardship and fuel poverty. This is a rewarding role where you’ll provide tailored advice across multiple channels, face-to-face, phone, email, and online, helping people navigate debt, money management, and energy issues. This is not a Money and Pensions Service (MaPS) funded position

Key Responsibilities:

• Deliver high-quality advice and casework in line with Financial Conduct Authority and MaPS standards.
• Support clients with budgeting, debt options, energy bills, and accessing grants.
• Work in various locations including our contact centre and outreach locations.
• Maintain accurate case records and manage your own caseload.
• Contribute to research and campaigns to drive systemic change.
• Build partnerships with local agencies and stakeholders.
• Stay up to date with legislation and complete relevant training.

Person Specification:

Essential:

• Experience in debt and energy advice.
• Strong interpersonal and communication skills.
• Ability to support vulnerable clients with complex needs.
• Willingness to obtain CertMAP and National Energy Action Level 3 Energy Awareness qualifications.
• Proficient in IT and case management systems.
• Access to a vehicle for travel (mileage allowance paid).

Desirable:

• Citizens Advice generalist adviser qualification.
• Minimum 1 year’s experience in debt and/or energy advice.

Why Join Us?

• Be part of a supportive and inclusive team.
• Help shape local services and influence national policy.
• Opportunities for professional development and accreditation.

Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.

Google Form version

OR

Word version (email to  hr@ruralcambscab.org.uk)

Make a Real Difference with Citizens Advice Rural Cambs

We’re looking for a dedicated and compassionate Income Maximisation and Debt Adviser to join our team. This role is vital in supporting individuals and families experiencing financial hardship, helping them to increase income, manage debt, and build financial resilience.
You’ll deliver advice across multiple channels, face-to-face, phone, email, and online, ensuring clients receive the support they need to navigate complex financial challenges.

Please note: This is not a Money and Pensions Service (MaPS) funded position.

Key Responsibilities

• Provide high-quality advice on income maximisation, debt, and financial support in line with FCA and Citizens Advice standards.
• Help clients access welfare benefits, grants, and budgeting strategies.
• Support clients with Universal Credit, legacy benefits, and financial capability.
• Resolve issues with benefit agencies and creditors.
• Maintain accurate case records and manage your workload effectively.
• Contribute to research and campaigns by identifying trends and sharing insights.

Person Specification

Essential:

• Experience in advice or casework related to income, debt, and welfare benefits.
• Strong understanding of financial support systems and debt solutions.
• Excellent communication and interpersonal skills.
• Ability to manage a workload and meet performance targets.
• Commitment to continuous professional development.

Desirable:

• Certificate of Money Advice Practice or willingness to work towards accreditation.
• Experience working in community settings or with vulnerable groups.
• Familiarity with Citizens Advice systems and procedures.

Why Join Us?

• Be part of a supportive, values-driven organisation.
• Make a meaningful impact in your local community.
• Access ongoing training and development opportunities.

For full details please see the Job Description/Person Specification.

Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.

Google Form version

OR

Word version (email to  hr@ruralcambscab.org.uk)

Are you a people person who speaks Lithuanian, Latvian or Russian? Want to make a real difference in your community?

We’re looking for a Multi-Lingual Buddy to support individuals accessing Wisbech Foodbank. You’ll provide tailored 1-to-1 mentoring to help clients build confidence, reduce their reliance on foodbank services, and improve their wellbeing.

This is a rewarding, front-line role where you’ll:

• Work closely with foodbank staff, volunteers and the CARC team
• Support clients with practical goals around money, work, and digital skills
• Help connect people to the right advice, resources and local services
• Make a real impact on people’s lives

You’ll need:

• Fluency in Lithuanian, Latvian and/or Russian
• Strong communication and problem-solving skills
• A compassionate, empowering approach

Join a supportive, mission-driven team making a lasting difference.

Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.

Google Form version

OR

Word version (email to  hr@ruralcambscab.org.uk)