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Citizens Advice Rural Cambs (CARC) is an independent charity supporting residents in Fenland, and Huntingdonshire providing free independent, confidential and impartial advice. Our aim is to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

Why is Citizens Advice Rural Cambs (CARC) such a great place to work?

At least 3 really good reasons:

You will not find a more committed and supportive team of colleagues anywhere. Every one of them believes in the work they are doing and know that their contributions are valued. You will become a key member of this high-performing team.
You will receive the highest level of training, both initially and with regular top-ups to ensure that you are always up-to-date with best current advice practice. Further you will have full access to the acclaimed national Citizens Advice support resources and network.
You will be doing a very worthwhile job. CARC helps up to 10,000 people every year with a variety of interlocking problems (debt, housing, work relationships etc). They often do not know which way to turn. We help them find a way forward and improve their life situations. 93% of clients would recommend us.

If you can recognise yourself below, don’t delay. We want to hear from you. Make contact TODAY.

Income Maximisation and Debt Adviser

Hours	37 hours per week (negotiable / job share considered)
Location	Queen Mary Centre, Wisbech (with travel across the Fenland area)
Salary	£25,762 – £29,225 per annum (pro-rata), depending on experience
Type of contract	Permanent
About the role	Make a Real Difference with Citizens Advice Rural Cambs We’re looking for a dedicated and compassionate Income Maximisation and Debt Adviser to join our team. This role is vital in supporting individuals and families experiencing financial hardship, helping them to increase income, manage debt, and build financial resilience. You’ll deliver advice across multiple channels, face-to-face, phone, email, and online, ensuring clients receive the support they need to navigate complex financial challenges. Please note: This is not a Money and Pensions Service (MaPS) funded position. Key Responsibilities Provide high-quality advice on income maximisation, debt, and financial support in line with FCA and Citizens Advice standards. Help clients access welfare benefits, grants, and budgeting strategies. Support clients with Universal Credit, legacy benefits, and financial capability. Resolve issues with benefit agencies and creditors. Maintain accurate case records and manage your workload effectively. Contribute to research and campaigns by identifying trends and sharing insights. Person Specification Essential: Experience in advice or casework related to income, debt, and welfare benefits. Strong understanding of financial support systems and debt solutions. Excellent communication and interpersonal skills. Ability to manage a workload and meet performance targets. Commitment to continuous professional development. Desirable: Certificate of Money Advice Practice or willingness to work towards accreditation. Experience working in community settings or with vulnerable groups. Familiarity with Citizens Advice systems and procedures. Why Join Us? Be part of a supportive, values-driven organisation. Make a meaningful impact in your local community. Access ongoing training and development opportunities.
Details	For full details please see the Job Description/Person Specification. Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.
Closing date for applications	1st September 2025
Interviews	w/c 8th September 2025 in Wisbech
Completed applications to be emailed to	Please complete and submit an application form, using either the Google Form version OR Word version (email to hr@ruralcambscab.org.uk)