There are three steps which should help you find the information you need:
1
First, please consider whether your question is one of the Frequently Asked Questions below. Click on the area that is applicable to you.
Online help
Each of the questions below links to an external site, which may be able to answer your question.
Some may be links to Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader. You can download Acrobat Reader here.
- What is Universal Credit and how might it affect me?
- Where can I find a timetable of changes to benefits and tax credits?
- What is the new state pension?
- Is there anywhere online I can check my benefit entitlement?
- I’ve lost my job, what can I claim?
- I’m too sick to work, what can I claim?
- I’m disabled, is there anything extra I can claim to help with living costs?
- How do I claim Child/Working Tax Credits?
- I’m struggling to keep my home warm. Is there any help available?
- I’m a parent, what benefits can I claim?
- I have come to the UK from abroad, what benefits can I claim?
- I’m recently bereaved, is there any help available?
- I’m over 60, and struggling to make ends meet, is there anything I can claim?
- How can I challenge a decision about my benefits?
- I have been sanctioned and my benefit has stopped and I now have no money. Is there anything I can claim?
- I am waiting to receive to receive a benefit that I have claimed but do not have much money, what can I do?
- I have been paid too much Tax Credit, what can I do?
- I haven’t received my Winter Fuel Payment, what can I do?
- Where can I find out about help with rent? I live in Huntingdonshire.
- Where can I find out about help with rent? I live in Fenland.
- Where can I find out about help with rent? I live in East Cambridgeshire.
- Where can I find out about help with council tax? I live in Huntingdonshire.
- Where can I find out about help with council tax? I live in Fenland.
- Where can I find out about help with council tax? I live in East Cambridgeshire.
- Can I get help with mortgage interestcosts while I am out of work?
- How does the Benefit Capaffect my Housing Benefit?
- How does the ‘Bedroom Tax’ affect Housing Benefit?
- How can I claim state pension?
- What are Pension Credits?
- What Universal Credit is
- Check if you’re eligible for Universal Credit
- Benefits being replaced by Universal Credit
- How Universal Credit is paid
- Eligibility for Universal Credit if you’re not a British Citizen
- How Universal Credit works for couples
- How Universal Credit works if you’re self-employed
- Apply for Universal Credit
- Get an advance payment of Universal Credit
2
If you cannot find an answer to your question in the FAQs above, further help is available on the Citizens Advice national website. Note that these links open in a new window/tab because you are leaving our website.
3
If you cannot find an answer to your question above, please choose one of the following options.
Fill in the online advice form to provide us with the information that we will need to help you more quickly.
Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday.
0344 245 1292
Come along to one of our drop-in sessions nearest to you, so we can discuss your issues.