There are three steps which should help you find the information you need:
First, please consider whether your question is one of the Frequently Asked Questions below. Click on the area that is applicable to you.
Each of the questions below links to an external site, which may be able to answer your question.
Some may be links to Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader. You can download Acrobat Reader here.
If you cannot find an answer to your question in the FAQs above, further help is available on the Citizens Advice national website. Note that these links open in a new window/tab because you are leaving our website.