I am very unhappy with building work/home improvements undertaken, what can I do?

If you’ve had work done at home and there’s a problem caused by the trader, you should be able to get it fixed – or get at least some of your money back.

Whatever the problem is, you’ll need to talk to the trader and come to an agreement.

You should take up the problem with the trader who arranged the work, even if they ‘sub-contracted’ (passed on) all or some of it to another business.

Before you do that, it’s a good idea to:

  • gather any paperwork and receipts
  • take photos to use as evidence of the problem
  • make notes about what’s happened, including dates and times
  • What you should do next depends on the type of problem.

 

The web page linked below includes detailed advice.

View specific advice on the National Citizens Advice website.
(link opens in new window)

Share this Help/Advice

If you are unable to find the help/advice that you require in the above article(s) then the next quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.

Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.

    We are sorry but we are currently experiencing problems with our email system and are unable to receive emails/advice request forms.

    Should you have an urgent enquiry the options available for you to get advice can be found at:

    https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/

    or call Citizens Advice Freephone Adviceline on 0800 144 8848.

     

    If you have a simple query you can contact us via Chat.

    Note this is only available when our staff are not all busy responding to requests for help submitted via forms or over the telephone.

    If it is available you will see a chat link in the bottom corner of the website.

    If you have a simple query but are unable to contact us via Chat (if it is available you will see a chat link in the bottom corner of the website) then please consider using the national Citizens Advice Chat facility.

    This is open from Monday to Friday from 9am to 5pm: click here to Chat with them.

    If you need urgent help please call our Adviceline. Please note that our advisers are very busy, so if you are able to submit an advice form it would help us to offer the best possible service to all our customers.

    Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday.

    Call 0808 278 7807 (free)