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I bought a second-hand car, and there are problems with the car. What can I do?

If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back. This includes if it’s damaged, doesn’t work, or doesn’t match the advert or description you were given.

You won’t be entitled to anything if:

  • you were told about the fault when you bought the car – and someone fully explained what the problem meant
  • you inspected the car and should’ve spotted the problem, for example a dent
  • you caused the fault
  • the fault is normal for how much the car’s been used (known as ‘fair wear and tear’) – for example if the brake pads need replacing after being used for a long time

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