Saving/borrowing money Help/Advice Articles - Citizens Advice Rural Cambs

Below is a list of all the Help/Advice articles in this category.
Please click on a question to see an article giving advice/help on that question.
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Help/Advice

The above articles are a selection of the most common issues that people look for help/advice on. The National Citizens Advice website has even more information that might help you to find immediate help/advice on the issue you have.

The following links open in a new window.

If you are unable to find the help/advice that you require in the above articles then the quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.

Read client agreement

Citizens Advice Rural Cambs will provide you with:

Confidential advice. We will not tell anyone about your case and will not pass on anything from our records to anyone outside the Citizens Advice service without your permission, unless we are required to do so by law or it is the right and necessary thing to do. Our records are subject to quality checks. We will respect your data protection rights for any information you provide to us. Please ask to see our Privacy Policy if you would like to know more.
Follow-up work. Any follow up work will be agreed between your adviser and you. This may include negotiating on your behalf with other organisations by letter or phone. We will discuss any offer with you before accepting it, unless you have specifically told us what to do.
A complaints procedure, if you are not satisfied with the service we have provided. If you wish to complain, please ask for the leaflet which explains how to complain.

We cannot guarantee to take on all cases, even if someone is already a client. We may also have to stop advising you if we believe we cannot make progress on your case for you or there is no further good outcome that can be gained, or if you do not do what we expect of you (see below).

In return, we expect you:

To keep appointments you have made with us or let us know in advance if you can’t make it.
To inform us of any changes in your circumstances which may be relevant to your case. Examples of relevant changes are change of address, birth of a child, additional income
To bring in all the papers relevant to your case which your adviser asks for. This includes notification of court or tribunal dates etc.
Not to take action on your case on your own behalf without discussing it first with your adviser.
To provide written evidence of your income, debts or other financial matters where appropriate. Your adviser will let you know what is needed.
To follow our advice – unless you and your adviser agree you should do something different.
To be honest with us about the circumstances of your case, for instance by telling us about all your debts and income or what led up to your being asked to leave your employment.
To always treat our staff and volunteers with dignity and respect.

We reserve the right to stop advising you if:

You turn down a reasonable offer from the other party because you wish to take the matter to a tribunal or court hearing. Your adviser will discuss with you whether an offer is reasonable in the circumstances.
You do not follow our expectations listed here.

Where we offer help

Before contacting us for help/advice please check that you live in the area highlighted below

If you don't, you are still welcome to use our online help/advice material

We offer help on a wide range of topics in Huntingdon/Wisbech areas, such as Benefits & Tax credits, Consumer issues, Debt, Housing, Managing your money,
Relationships & Family and Work.

Get help/advice in Huntingdon/Wisbech areas

In East Cambridgeshire (shown in light green) we provide Universal Credit claim support, Debt advice and help with CLAS applications.

Get help/advice in East Cambs

Meeting locations

On occasions, especially regarding complex problems, our Advisors may recommend getting together in person and so will arrange an appointment at an agreed time and location. Some of the locations we have used are shown below.

Huntingdon
Wisbech

For local residents only:

Chatteris
St Neots
Whittlesey
Wimblington

Local Drop-In Service

We are now offering a limited drop-in service to local residents in specific locations. No timed appointments are available – just turn up, but note that the number of people that we can see in each drop-in session is limited and they will be held on a first come first served basis.

Local drop-in services

GET HELP/ADVICE

Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.

Where we offer help

Read Client Agreement

Advice form

Please note that we are only able to offer support to people who live in the coloured area indicated in the map below. If you live outside this area please visit the National Citizens Advice website for help, thank you.

I live in the area covered by Citizens Advice Rural Cambs as indicated in the map above

About You

Full Name (required)

Gender (required)MaleFemale

Disability (required)Not disabledDisabledPrefer not to say

Date of Birth (required)

Day:

Month:

Year:

House number/name (required)

Street (required)

Town/City (required)

Postcode (required)

Email (Required)

Phone number

Do we have permission to call you on the phone number provided ? (required)YesNo

Nationality (required)

Have you used Citizens Advice Rural Cambs before? (required)YesNo

Using your Information

To comply with the Data Protection Act (1998) we must ask for your permission before we record, store, share and process your data. These details may include personal and sensitive information.

Therefore we would be grateful if you could read and tick the permissions you are happy to provide to us to allow us to improve, monitor and evaluate our services

I give my consent to the Citizens Advice service to store, process and record my personal information (required)YesNo

I give my consent to the Citizens Advice service to share my personal information with a trusted organisation for satisfaction monitoring (required)YesNo

I give my consent to the Citizens Advice holding information on my Ethnicity (required)YesNo
Ethnicity (required)

I give my consent to the Citizens Advice holding information on my Health Condition (required)YesNo
Health condition

What are you worried about?

(required)

Details of this issue

What benefits are you or a member of your household already claiming? (required)

What is the problem with your benefits? (required)

Circumstance (i.e. reasons for being on/claiming benefit – not working, low income, disability, children, housing, etc.) (required)

Details of this issue

What are the goods or services and what is wrong with them? (required)

When did you first find the goods or work was faulty? (required)

Where and when did you buy the goods/services? (required)

How were the goods paid for & do you have a receipt/credit agreement? (required)

Details of this issue

Roughly how much money do you owe? (required)

Do you have any rent/mortgage arrears/council tax/outstanding fuel bills? (required)

Are the debts in your name/joint names? (required)

Any savings or assets (e.g. Car valued over £1000)? (required)

How much can you afford to pay each week? (required)

Do you have a current bank account? (required)YesNo

Details of this issue

Are you:
Employed? (required)YesNo
Self-employed? (required)YesNo

Are you a member of a trade union? (required)YesNo

Are you still working? (required)YesNo

If not, were you dismissed, made redundant, walked out, suspended?

How long have you been employed? (required)

Name of employer? (required)

Do you have a written contract? (required)YesNo

What has happened? (required)

Details of this issue

Are you: (required)MarriedIn a civil partnershipLiving together

How long have you been married, in a civil partnership, living together? (required)

What is your housing status: (required)RentMortgageJoint namesIn one name

Are there any emergencies, e.g. domestic violence, have nowhere to stay? (required)

Please enter the details (required)

Present situation, e.g. are you still living together? (required)

Are there any children involved? (required)YesNo
If so, what are their ages?

Details of this issue

Who is your current energy provider: (required)

Are you in debt with your current energy provider? (required)

Do you currently have electricity and gas available? (required)

What type of payment method are you using? (required)

Details of this issue

Are you struggling with any household bills? (required)YesNo

Do you have a bank/Post Office account? (required)YesNo

Are you happy/confident searching for best deals i.e. energy/phones/insurance? (required)YesNo

Do you have any money issues preventing you from buying household essentials i.e. Food/energy/white goods? (required)YesNo

Are you confident with household budgeting? (required)YesNo

Details of this issue

Are you homeless, threatened with eviction or have to leave your home for another reason (e.g. domestic violence)? (required)YesNo

Is there an emergency, e.g. court dates, eviction notices, court warrants, threat of violence from somebody? (required)YesNo

If you have a tenancy:
Is it fixed term?YesNo
How long is the term?
Who is your landlord?
Do they live in the same property? (required)YesNo
Do you have any dependent children living with you? (required)YesNo

Housing benefit:
Are you receiving it? (required)YesNo
or
Have you applied for it? (required)YesNo

What is the problem with your housing? (required)

Details of this issue

Is the enquiry about: (required)YouYour partnerOther person

What is nationality of you/partner/other person? (required)

Full details of immigration enquiry: (required)

Details of this issue

Can you briefly describe what you want help with? (required)

Please enter other other other other other problems here, not

How can we help?

What do you want from the Citizens Advice Service? (required)

Follow up feedback

We want to make sure the service you receive meets your needs. To help us understand this and improve our service, Citizens Advice may want to contact you at a later date to ask for your feedback. We will only share the information that is absolutely necessary.

Do you give your consent to the Citizens Advice service to contact you in the future for purposes of satisfaction monitoring? (required)
YesNo

If so, can we contact you by:
MobileHome phoneEmailVoicemailText (SMS)Letter

Legal Protection

There is legal protection for people who have been discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
Do you think this could apply to your situation? (required)YesNo

Agree to Privacy Policy

Please leave this field empty.

Please note that we aim to respond within 3 working days.

Chat with Citizens Advice Rural Cambs

If you have a simple query you can contact us via Chat.

Note this is only available when our staff are not all busy responding to requests for help submitted via forms or over the telephone.

If it is available you will see a chat link in the bottom corner of the website.

Chat with national Citizens Advices

If you have a simple query but are unable to contact us via Chat (if it is available you will see a chat link in the bottom corner of the website) then please consider using the national Citizens Advice Chat facility.

This is open from Monday to Friday from 9am to 5pm: click here to Chat with them.

Telephone

If you need urgent help please call our Adviceline. Please note that our advisers are very busy, so if you are able to submit an advice form it would help us to offer the best possible service to all our customers.

Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday, with late opening until 7:00 in the evening on Tuesday and Wednesday.

Call 0808 278 7807 (free)

Free independent confidential expert advice
to help you with your problems

Can’t find an article relevant to you?

Advice form

About You

Using your Information

What are you worried about?

How can we help?

Follow up feedback

Legal Protection

Chat with Citizens Advice Rural Cambs

Chat with national Citizens Advices

Telephone

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