Instead of searching for answers on the website, you might prefer to ask our AI powered Chat system (just click on the button on the bottom right of the screen that looks like the image to the left). You can ask it questions in plain English, and it will direct you to a relevant help page on our website. It can answer our most commonly asked questions and we are striving to improve it as time goes on.

Don’t worry, it is not there to try to “fob you off” – it is very good at answering common questions quickly and if it can’t, it will direct you how to get in touch.

Why not give it a go?

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Try entering some words about the topic that you want help on, to Search our advice articles.
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The above articles are a selection of the most common issues that people look for help/advice on. The National Citizens Advice website has even more information that might help you to find immediate help/advice on the issue you have.

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If you are unable to find the help/advice that you require in the above articles then the quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.

Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.


    Please note that we are only able to offer support to people who live in the coloured area indicated in the map below. If you live outside this area please visit the National Citizens Advice website for help, thank you.

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    If you need urgent help please call our Adviceline. Please note that our advisers are very busy, so if you are able to submit an advice form it would help us to offer the best possible service to all our customers.

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